DiSC TIP

When things get tense, lean-in to the other person’s DiSC preference.

When things get tense (and you know it will at some point), take a breath, pause, and then lean-in to the other person’s DiSC behavioral preference.

• If they are a D: face issues quickly and directly, and avoid taking bluntness personally.
• If they are an I: stay calm, acknowledge their feelings, and avoid personal attacks.
• If they are an S: practice patience and diplomacy to avoid shutting them down.
• If they are a C: allow them time to process, and avoid becoming forceful or emotional.

The single biggest problem in communication is the illusion that it has taken place.  ~George Bernard Shaw