When things get tense, lean-in to the other person’s DiSC preference.
- If they are a D: face issues quickly and directly, and avoid taking bluntness personally.
- If they are an I: stay calm, acknowledge their feelings, and avoid personal attacks.
- If they are an S: practice patience and diplomacy to avoid shutting them down.
- If they are a C: allow them time to process, and avoid becoming forceful or emotional.
The single biggest problem in communication is the illusion that it has taken place. ~George Bernard Shaw